If you do not like your first No Guilt Bars order, email us at leslie@noguiltbars.com within 30 days of receiving it. Return the remaining order and we will refund it, no questions asked.
For food safety, we cannot resell opened bars. You can still try the chocolate. Just return the remaining unopened bars from that first order so we can process the refund.
If your bars arrive melted, broken, or damaged in any way, email us within 30 days of receiving your order. We will replace it or refund you, no questions and no photos required.
If you change your mind about an unopened order that is not covered by the first-order taste guarantee, you can return it within 30 days of delivery for a refund. Return shipping is the customer's responsibility unless the order arrived melted, broken, damaged, or incorrect.
We do not accept returns on items marked Final Sale.
Refunds are issued to the original payment method within 5-10 business days of us receiving the return. For damage claims, refunds are issued within 5 business days of approving the claim.
If you would like a different flavour instead of a refund, tell us when you email and we will help with the best option.
Once tracking shows the parcel was delivered, we cannot replace lost or stolen packages. If tracking shows a problem in transit, email us and we will work with the carrier to sort it out.
Questions about returns? Email leslie@noguiltbars.com. We answer everything ourselves, usually within one business day.